Terms of Service

1.Who provides Go Lancer

These Terms are an agreement between you and the provider of Go Lancer:

Valentina Cváčková
Business ID (IČO): 23069678
Družební 1003/7, 742 21 Kopřivnice, Czech Republic
golancer@golancer.io

By creating an account or using Go Lancer you agree to these Terms. If you use Go Lancer for a company, you confirm you can agree on its behalf.

2.The service

Go Lancer is web software for freelancers: clients, projects and tasks, time tracking, invoices and payments, reminders, forecasts and related tools. Features change as the product develops.

3.Your account

• You must be at least 18 and give accurate information.
• Keep your password safe. You're responsible for what happens in your account.
• Tell us straight away at the email above if you think someone else is using it.

4.Plans and payment

• Go Lancer has monthly and yearly subscriptions and a one-time lifetime plan. Current prices are on the website.
• Subscriptions are paid in advance and renew automatically at the end of each period until you cancel.
• Lifetime is a single payment for access to Go Lancer for as long as we offer the service. It belongs to one account and can't be transferred.
• Payments are processed by Stripe. We never see or store your card details.
• Taxes are added where the law requires.
• If we change prices, we'll email you at least 30 days before the change applies to your next renewal.

5.Free trial

• New accounts get one 7-day free trial, counted from sign-up. A card is needed to start it and nothing is charged during the trial.
• If you don't cancel before the trial ends, your chosen plan starts and the first payment is taken. We email you before that happens.
• One trial per person. If you subscribe during the trial, the paid period starts when the remaining trial days end.

6.Cancelling and changing plans

• You can cancel or switch between monthly and yearly at any time in My Account > Plan and billing.
• When you cancel, you keep access until the end of the period you've paid for, and nothing more is charged.
• If you move to lifetime while a subscription is running, the subscription is stopped automatically.
• Deleting your account also stops any subscription.

7.Refunds

• Changed your mind? Write to golancer@golancer.io within 14 days of any payment and we'll refund it in full, no questions asked.
• First-month guarantee: if no client pays you after a Go Lancer reminder during your first paid month, write to us by the end of that month and we'll refund your first payment.
• Refunds go back to the original payment method. After a refund, access for that period ends.
• If you are a consumer in the EU, this also covers your legal right to withdraw from the contract within 14 days.

8.Your data

• Everything you put into Go Lancer stays yours. We don't claim ownership of it.
• You can download all of it at any time (My Account > Security > Download my data).
• If you delete your account, your data is deleted and can't be recovered, so download it first if you need it.
• We keep backups, but you should keep your own copies of anything critical, such as issued invoices.

9.Invoices and emails you send

• You're responsible for your invoices: amounts, VAT and other taxes, invoice numbers, and meeting the invoicing rules that apply to you. Go Lancer is a tool, not tax, accounting or legal advice.
• Emails you send through Go Lancer (invoices, reminders) go out in your name. Only send them to people you have a business relationship with, and don't use Go Lancer for spam.
• Check anything Go Lancer calculates or reads for you, including amounts read from uploaded invoices by AI, before you rely on it.

10.Data processing

When you store personal data about your clients or other people in Go Lancer, you are the controller and Go Lancer is your processor under Article 28 of the GDPR. For that data we:

• process it only to provide Go Lancer and on your instructions, which are these Terms and how you use the app;
• make sure anyone with access is bound to confidentiality;
• keep it secure with the measures described in the Privacy Policy;
• use only the providers listed in the Privacy Policy, tell you about changes to that list in advance by updating it and emailing account holders about material changes, and bind them to the same obligations;
• help you respond to requests from the people concerned (export and deletion are built in);
• tell you without undue delay if a breach affects that data;
• delete it when you delete your account, except where the law requires us to keep it;
• give you the information you need to show compliance, on request to golancer@golancer.io.

11.Acceptable use

Don't use Go Lancer to break the law, send spam, get into systems or accounts that aren't yours, disrupt the service, overload it with automated requests, or copy or reverse engineer the software. We may suspend or close accounts that do.

12.Our rights in Go Lancer

The software, design and brand belong to the provider. You get a personal, non-exclusive, non-transferable right to use Go Lancer while your account is active. You may not copy, resell or build derivative works from it.

13.Availability

We work to keep Go Lancer running, but we can't promise it will never be interrupted, for example during maintenance, provider outages or technical problems. We'll give notice of planned maintenance where we can.

14.Liability

Go Lancer is a productivity tool and doesn't guarantee business or financial results. To the extent the law allows, we're not liable for indirect or consequential losses, lost profits or lost data, and our total liability is limited to what you paid us in the 12 months before the claim. None of this limits liability for intent or gross negligence, or any rights you have as a consumer that can't be excluded.

15.Ending the agreement

You can stop at any time by cancelling your plan or deleting your account. We may suspend or close accounts that seriously or repeatedly break these Terms, and we'll tell you why unless the law prevents it. If we ever shut Go Lancer down, we'll give at least 60 days' notice so you can export your data, and refund any prepaid time you can't use.

16.Changes to these Terms

If we change these Terms in a way that matters, we'll email account holders at least 30 days before. If you don't agree, you can cancel before the change takes effect.

17.Law and disputes

These Terms are governed by Czech law, and disputes go to the competent Czech courts. If you're a consumer, you keep the mandatory protections of the country where you live.

Consumers can also use out-of-court dispute resolution through the Czech Trade Inspection Authority (Česká obchodní inspekce, adr.coi.cz).

18.Contact

Questions about these Terms: golancer@golancer.io.